TERMS AND CONDITIONS

 

TRAVEL

Travel will be charged at £1 per mile to your wedding / trial destination, charged one way only.

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PAYMENTS

A 20% booking fee will be taken to secure your booking. This will be calculated from the mutually agreed quote. Booking fees are payable by bank transfer. Booking fee payments are required to confirm and secure your booking. Booking fees are non-refundable as they cover the costs incurred for providing you with your booking, including administration time. The fee also secures your wedding day, without this, the date may be offered to other interested parties. Please note if you cancel a member of your bridal party, the 20% booking fee relating to the service booked for this person will be lost. Please consider this when booking in your stylists / artists.

Payments beyond the booking fee will be dealt with directly by your stylist / artist, you will be sent a contract quoting all final fees payable. If payments are not made by the dates specified in the contract then late payment fees may be charged. Trial fees are due no later than 48 hours prior to your trial date, via bank transfer. Cancellations of trials after this date are non-refundable and a new trial must be booked and paid for. If payments are not made by the date of the booking then we reserve the right to cancel our services.

Payments paid by bacs should use your name and wedding / event date as a reference

Please note by paying your booking fee you are agreeing to our terms and conditions.

See the last page for payment information

False eyelashes are included in all adult makeup prices.

Final balances are due to your make-up artist / stylist no less than 4 weeks before your wedding / event. When booking after this date, then the full balance will be due to the artist on booking.

Due to high demand we have a minimum spend for on the day charges for Friday, Saturday and Sunday bookings. In low season (Oct - Feb) the minimum spend is £250, for high season (Mar - Sept) the minimum spend is £300.

Wedding / event bookings on public bank holidays will also have a minimum spend of £300.

Monday - Thursday minimum spend is £225 for off peak(Oct - Feb) and £250 for peak (Mar-Sept).

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When you require your hair and make-up team to move venues with you, a charge will be added in increments of £20 per 30 mins. Any additional mileage will be added on.

If you require your hair and make-up team to arrive before 7am then a £20 per hour fee will be added. I.e a 4am arrival would incur a £60 early start fee.

If you require a video call or phone call in replacement of a trial, this will be charged at £20 per 30 mins.

 

CHANGING YOUR BOOKING

Changes to your booking by adding another person on to your original booking can only be accepted if time / resources allow on your wedding / event day and will require prior notice.

Should you wish to reduce your numbers less than 4 weeks before your wedding / event then the original quoted price will still be payable.

 

CANCELLING YOUR BOOKING LESS THAN 4 WEEKS BEFORE YOUR WEDDING

If you cancel your booking with any member of the team less than 4 weeks before your wedding / event date then the full remaining balance is due.

 

CANCELLING YOUR BOOKING LESS THAN 8 WEEKS BEFORE YOUR WEDDING

If you cancel your booking with any member of the team less than 8 weeks before your wedding / event date 50% of the remaining balance is due.

 

CANCELLING IN CASE OF A GLOBAL PANDEMIC

If you are forced to cancel (not postpone) your wedding / event due to a global pandemic, and the date of your wedding / event falls during a government lockdown period, meaning legally your wedding / event cannot go ahead, then all payments made beyond the booking fee and trial are refundable. Trial payments and booking fees remain non-refundable due to work being undertaken equating to these amounts.

 

CANCELLING A TRIAL

If you cancel your trial booking with any member of the team less than 24 hours before your trial time, then the full fee is payable to the artist.

 

IF WE NEED TO CANCEL YOUR BOOKING

In the unlikely event that we need to cancel our services and no other team member can attend your event, all payments made beyond the trial would be immediately refundable.

If the booking is directly affected by circumstances beyond the control of South West Bridal Hair and Make-up, every possible endeavour to rectify such situations will be made, however no compensation will be offered on South West Bridal Hair and Make-up’s part. The client is strongly advised to take out wedding insurance to cover against such situations.

 

POSTPONING YOUR WEDDING

If you need to postpone your wedding / event with us, then provided the team member you chose is free and the new date is within 12 months of your original date then no further charges will be added to your booking

If you need to postpone your wedding / event more than 12 months from your original date then inflation charges / a new booking fee will apply.

If you need to postpone your wedding / event and your original chosen team member isn’t free then we would endeavor to cover this with another team member. Please note travel charges may change and would be payable by you. If you don’t want to go ahead with a different team member then this would be classed as a cancellation. (Please see cancellation terms).

 

MISCELLANEOUS

Quotes are valid for 30 days, from the date sent.

If you add on a service on the day and the artist can accommodate this, then full payment  for the additional service is due on the day. Please agree this directly with your artist.

As part of the service we can create a custom made wedding morning schedule for your day to incorporate both hair and make-up. Please communicate directly with Emily to request this.

Photographs and notes will be taken on the date of the trial in order to keep a clear record of your chosen look.

If any of your bridal party, wedding guests, or other wedding vendors display abusive or offensive behaviour or make any of the South West Bridal Hair and Make-up team feel uncomfortable in any way, we reserve the right to terminate the contract without refund.